BEBIG Medical GmbH is a global provider of high-quality radiotherapy products based in Berlin, Germany. Our core business is the manufacture and distribution of products for the treatment of cancer using brachytherapy - a form of treatment in which tumors are irradiated directly on the body surface, in the tissue or in body cavities with a radioactive source. We strive to meet the needs and expectations of our customers and their patients through punctuality, service character, consistently high quality and innovative products. With a team of professionals and offices in Europe, USA and Asia, BEBIG Medical GmbH can serve customers from more than 80 countries and regions.

Position: Customer Support Specialist

Main Tasks:

· Representation of the Customer Service department in cross-functional teams, e.g. purchasing, production, service, shipping and finance

· Order quotation, acceptance, processing, monitoring, delivery and invoicing

· Creation of related documents for order processing, shipping, invoicing and credit notes in an ERP and database system

· Coordinate in the team to get export license for special countries etc.

· Customer support (by phone and in writing) in close cooperation with the sales force and distributors

· Maintenance of a customer database

· Processing of customer complaints and return shipments

· Execution of commercial tasks in connection with sales activities

· Support the finance department in providing related documents for tax and revenue recognition

Requirements:

· Professional experience in Customer Service and comprehensive knowledge of the applicable legal bases

· Experience in commercial and international trade activities

· Good PC skills, especially in MS EXCEL and commercial software

· Customer-orientated appearance, strong communication skills and teamspirit

· Confident in German, French and English

What we offer:

· Performance-related remuneration

· Opportunities for further qualification

· Flat hierarchies and short decision-making processes

You are an expert in your field and are looking for new challenges? You have extensive expertise, versatile practice and even leadership experience and want to take the chance to integrate into our team and contribute significantly to the success of BEBIG Medical? We are looking for dedicated and responsible employees with technical and/or management experience in below position. 

If you are interested in, please kindly send your CV to: hr@bebigmedical.com